Unlike most CRM systems, I commend SugarCRM for offering an Open Source free version of their software. In the spirit of Open Source, SugarCRM has released its Community version of its software which allows businesses to utilize a scaled-down version of their software for free. With our economic climate in such a difficult state, small and large businesses alike need to find ways to cut cost without sacrificing efficient practices. Enter Open Source. Open Source software technically means that the source code is available to the public, but generally it also means that you can implement it for little or no cost.